Careers at Match Group

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This role oversees a team of internal and vendor-based Customer Care and Trust & Safety specialists, driving operational excellence and ensuring a best-in-class experience for our members. The ideal candidate brings experience in customer support and trust & safety escalations, with a proven ability to build and optimize workflows without compromising quality. They excel at managing cross-functional relationships, scaling processes, and using data to identify and solve complex problems. They can distill complex information into actionable insights for senior leadership and translate between operational needs and product or engineering requirements with clarity and precision. Match Group is a leading provider of dating products and related services available globally. Our portfolio includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, and others, each designed to help singles find a meaningful connection. When it comes to dating, the connection starts online, but the real magic happens once you meet in real life. We think the same is true for creating the best platforms, so we work together IRL in our Dallas office three days a week. How you'll make an impact: Lead the creation and implementation of a CEO-sponsored, portfolio-wide Social Support function focused on customer service and safety. Define the strategic vision, user experience, operational workflows, tooling requirements, and success metrics to measure and demonstrate ROI. Partner with T&S Policy and Governance teams to oversee vendor operations, policies, processes, and quality, driving continuous improvement across internal and vendor workflows. Collaborate with Workforce and Vendor Management teams to forecast short- and long-term resource needs, ensuring scalability and operational efficiency. Advocate for strategic product improvements and resource reallocations to optimize workflows and reduce operational costs. Work closely with brand moderation, Product, Security, and IT teams to analyze and enhance cross-portfolio workflows and user experiences. Translate operational challenges and process insights into clear, prioritized policy, product, and technical requirements. Develop and champion an AI moderation strategy that aligns with business needs and the organization's overarching AI mission, vision, and guardrails. We may be a Match if: 3+ years of experience managing customer service or trust & safety teams. Proven success building, managing, and optimizing a Zendesk instance. Knowledge of legal and compliance requirements related to content moderation, data privacy, and user safety. Strong track record of designing and improving cross-functional processes across internal and external teams. Bonus: Experience managing social support functions or using social media CRM tools. Excellent problem-solving, analytical, and presentation skills, with the ability to multitask and prioritize effectively. Skilled at distilling complex issues into clear frameworks and actionable plans. Strong business acumen and ability to communicate the operational and business impact of key decisions. A collaborative team player with deep empathy for users and a growth mindset. $ 136000- $150000 a year The compensation range listed above is representative of the base salary offered. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Dallas, TX. This salary will be subject to a geographic adjustment (according to a specific city, state, and country), if an authorization is granted to work outside of the location listed in this posting. LI-CENTRAL LI-CH1 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug - Generous PTO and 18 paid holidays so you can unplug Career - Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family - Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings - We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. Match", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/38911167", "isPrivate": false}, {"id": 38906737, "name": "Staff Accountant", "location": "Dallas, Texas", "locations": ["Dallas, Texas"], "hot": 0, "department": "Match Group", "business_unit": "Accounting", "t_update": 1763614900, "t_create": 1763400428, "ats_job_id": "562b4a4c-903b-4c0a-9199-42d36d7ce269", "display_job_id": "562b4a4c-903b-4c0a-9199-42d36d7ce269", "type": "ATS", "id_locale": "7170849339588111326-en", "job_description": "Match Group is a leading provider of dating products available globally. Our portfolio includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, and others, each designed to help singles find a meaningful connection. We are seeking a Staff Accountant to join our Accounting team. You will be responsible for general accounting duties involving journal entry development and input, balance sheet account reconciliations, financial statement analysis, month-end close process, and a variety of special projects assigned by management. This position reports to an Accounting Manager and may evolve to include additional general ledger responsibilities based on business needs. When it comes to dating, the connection starts online, but the real magic happens once you meet in real life. We think the same is true for creating the best platforms, so we work together IRL in our Dallas office three days a week. How you'll make an impact: You will handle general accounting duties and ownership of the month-end close process, including journal entry preparation, reconciliations, and financial statement analysis. You will research variances in account balances and assist the finance team in explaining actuals to forecast differences. Contribute to process improvement initiatives and assist in documenting updated procedures and internal controls. You will implement processes and document controls to ensure SOX compliant internal control environment. Provide documentation and support for internal and external audits. Assist with special projects and additional general ledger accounting responsibilities as assigned. We could be a Match if you have: You hold a Bachelor's degree in Accounting or a related field. You have a solid understanding of US GAAP principles and advanced proficiency in Excel. You bring strong analytical and problem-solving skills with a focus on accuracy and efficiency. You can manage multiple priorities, meet deadlines, and work effectively with minimal supervision. You have exceptional attention to detail and strong organizational abilities. You're proficient with accounting software. You communicate effectively and with clarity, building strong relationships with key stakeholders. $ 65000- $75000 a year The compensation range listed above is representative of the base salary offered. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Dallas, TX. This salary will be subject to a geographic adjustment (according to a specific city, state, and country), if an authorization is granted to work outside of the location listed in this posting. LI-CENTRAL LI-CH1 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug - Generous PTO and 18 paid holidays so you can unplug Career - Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family - Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings - We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. Match", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/38906737", "isPrivate": false}, {"id": 38778953, "name": "Ad Operations Analyst", "location": "New York, New York", "locations": ["New York, New York"], "hot": 0, "department": "Match Media", "business_unit": "Marketing", "t_update": 1763614900, "t_create": 1762755468, "ats_job_id": "7843c6e6-5699-406b-b9a8-fbdd3bc7dd3e", "display_job_id": "7843c6e6-5699-406b-b9a8-fbdd3bc7dd3e", "type": "ATS", "id_locale": "7474540297392929332-en", "job_description": "Performing all aspects of traffic management for direct campaigns, including accurate and timely set up, testing, management and optimization of online display ad and video ad campaigns in Google Ad Manager. Perform QA for all campaigns prior to going live Provide guidance to internal stakeholders regarding inventory management and best practices for ad performance Provide technical support for sales and engineering teams to help troubleshoot problem creative Develop optimization strategies on a campaign-by-campaign basis to maximize both delivery and advertiser performance Ensure smooth delivery of campaigns by maintaining and distributing pacing reports Work with product teams to implement and test new ad products/ad experiences Provide excellent customer service to internal stakeholders and external partners Establish, implement and maintain digital ad operations best practices Ability to meet deadlines and handle multiple tasks Experience with troubleshooting tools such as Charles, Proxyman etc", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/38778953", "isPrivate": false}, {"id": 38762858, "name": "Marketing Analytics Lead", "location": "New York, New York", "locations": ["New York, New York"], "hot": 0, "department": "Hinge", "business_unit": "Marketing", "t_update": 1763614900, "t_create": 1762463945, "ats_job_id": "c4a3e371-5cb2-4877-99b8-3a3f95c0be48", "display_job_id": "c4a3e371-5cb2-4877-99b8-3a3f95c0be48", "type": "ATS", "id_locale": "9209994103405261648-en", "job_description": "Build and maintain executive-ready dashboards/scorecards by market, objective, and channel (spend, reach, efficiency, brand health and brand lift). Set the agenda, build the pack, and facilitate the monthly discussion with the VP and Directors. Present regional, country, strategy and and channel-level trends; explain actual vs. forecast variance, drivers, risks, and opportunities. Recommend reallocation scenarios across campaigns/channels; track decision follow-through. Run \u201cwhat-if\u201d scenarios using MMM elasticities and test results to guide investment allocation. Maintain market-level forecasts; decompose variance and advise on course-corrections. Tracking of country level allocations by strategy against annual plan Prepare/share clean inputs for MMM and incrementality; ensure data fidelity and methodological consistency. Digest and socialize findings with clear implications for media mix, incrementality and market-level investment. Partner with brand, growth & media teams for holdout implementation and analysis for channel investment and large scale campaigns. Partner with finance on top of funnel business trends analysis on an ad-hoc basis (i.e. if we see conversion changes and need to dig into the source) Produce high-level readouts for big campaign moments: including pre-/post- and YoY comparisons. Combine business metrics (e.g., acquisition, revenue proxies, LTV indicators) with brand health metrics (e.g., QuestBrand/YouGov/Ipsos, platform brand-lift) to form a POV on whether objectives were met and what we learned. Support the VP, Global Marketing in \u201cstate of the business\u201d reviews across geographies. Surface country-level signals, opportunities, and risks; coordinate with Finance, Media, and Marketing to align on actions. Serve as the Global Marketing analytics point-of-contact with Match Group central analytics teams and external partners. Collaborate with Data Engineering/Analytics to QA pipelines and keep decision-grade data flowing. 7-10+ years in marketing/media analytics (consumer subscription or mobile/app experience a plus). Strong BI skills (Looker/Tableau/Data Studio); working fluency in Python/R for analysis and scenario modeling. Hands-on experience supporting MMM and incrementality/geo tests; proven ability to convert model outputs into budget decisions. Fluency with brand-lift methodologies and brand equity tracking (e.g., QuestBrand, YouGov, Ipsos) and how to integrate with performance KPIs. Executive presence: succinct storytelling, meeting facilitation, and stakeholder management across senior audiences. Data rigor: taxonomy design, QA habits, comfort with ambiguity, and bias to action. Familiarity with privacy-aware measurement and mobile attribution (e.g., AppsFlyer/Adjust) is a plus.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/38762858", "isPrivate": false}, {"id": 38754562, "name": "Senior Software Engineer II", "location": "Dallas, Texas", "locations": ["Dallas, Texas"], "hot": 0, "department": "Match", "business_unit": "Engineering", "t_update": 1763614900, "t_create": 1762385931, "ats_job_id": "68e6a45c-04ca-46eb-a583-efa5c8e8f91b", "display_job_id": "68e6a45c-04ca-46eb-a583-efa5c8e8f91b", "type": "ATS", "id_locale": "2262175104847279425-en", "job_description": "Design, build, and maintain core backend services that support multiple Match Group brands. Collaborate closely with brand engineering teams to understand platform needs and deliver shared solutions. Contribute to platform scalability and reliability, ensuring high performance and availability. Strong experience in .NET Core / .NET 6+ Deep understanding of REST API design, microservices, and distributed systems Experience with database design and optimization (SQL Server, PostgreSQL, or similar) Skills translating product and business requirements into scalable technical designs The capability to break down complex problems into actionable, deliverable components Experience estimating effort and managing technical trade-offs in large systems Comfortability working across multiple repositories and large-scale codebases Ability to quickly learn and document unfamiliar systems for others' use Strong debugging and troubleshooting abilities across service boundaries Proven ability to partner with Product Managers, Architects, and cross-functional peers Strong written communication for technical documentation and design proposals Experience presenting designs and gathering feedback Strong advocate for test-driven development (TDD) and continuous integration Experience integrating unit, integration, and end-to-end testing into CI/CD pipelines Designed systems that are testable, observable, and maintainable Ability to take ownership of validating work, not relying solely on QA teams Demonstrated experience leading projects end-to-end within a team or domain Experience mentoring mid-level and junior engineers and sharing best practices", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/38754562", "isPrivate": false}, {"id": 38697668, "name": "Sr. Product Manager", "location": "Dallas, Texas", "locations": ["Dallas, Texas"], "hot": 0, "department": "Match", "business_unit": "Product", "t_update": 1763614900, "t_create": 1761920537, "ats_job_id": "eb0c6de9-886d-4456-9252-31360cf4c2a3", "display_job_id": "R0004095", "type": "ATS", "id_locale": "R0004095-en", "job_description": "Match is looking for a passionate Senior Product Manager to get more users on more great dates. Know where you belong. Match Group is a leading provider of dating services across the globe. Our portfolio includes Tinder, Match, Hinge, PlentyOfFish, The League, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn't stop at our platforms - it's the foundation of every team we hire. When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Dallas office 3 days/week. If you are not based in Dallas, we will be offering relocation assistance for this position. How You'll Make An Impact: You will take ownership of a key product surface for Match, OurTime and Stir. In this role, you'll drive product discovery by developing wireframes, mockups, and prototypes to explore and create engaging experiences that benefit both users and the business. You'll collaborate with global leaders in dating to drive the category forward through innovative experiences. You'll influence and learn from numerous brands with diverse communities and unique goals for connection. You'll guide concepts from initial discovery through to product delivery and iteration, collaborating closely with design, engineering, analytics, marketing, and other teams. Your understanding of technical and design trade-offs enables you to work with the team to find innovative solutions that balance speed with quality. You'll leverage user data and key metrics to assess the impact of your work and to identify new growth opportunities. Your role will involve making strategic, data-informed decisions, balancing trade-offs, and effectively communicating changes, decisions, and progress to stakeholders across the company. We Could Be A Match If: You have at least 4 years of product management or equivalent experience, delivering high-quality features across multiple platforms (Android, iOS, and Web). You have a successful track record shipping high-quality consumer-facing products from a user-centric perspective. You are excited to solve complex problems with a collaborative attitude and understand the value of ruthless prioritization. You can clearly communicate to peers and stakeholders the importance of your current work to the company. You also recognize when efforts are reaching diminishing returns and know when it's time to pivot. You methodically analyze user insights about the product to serve as the voice of the customer while crafting your roadmap. You're ready to roll up your sleeves and adapt to any role necessary, wearing multiple hats to meet the evolving needs of both our users and the business. $ - $ a year None LI- LH1 If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. 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Translate insights from data and qualitative research into clear hypotheses and a focused roadmap. Work closely with engineering to deliver scalable, measurable improvements in user outcomes. Communicate priorities and tradeoffs clearly across teams and leadership. Collaborate with Marketing, Trust and Safety, and other cross-functional partners to ensure a cohesive and trustworthy experience that reinforces Hinge's mission and business. Coach and mentor other PMs on structured discovery, decision-making, and hypothesis-led development. 8+ years of product management experience in consumer tech, ideally in personalization or social connection products. Bonus if you have experience working on cold-start problems. Proven record of 0-1 discovery and launches that drove measurable outcomes. Experience working with Machine Learning and Artificial Intelligence-powered systems to improve user experiences. 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This role will be responsible for designing, documenting, and improving end-to-end customer support workflows and bring a strong focus on improved customer outcomes through better processes informed by operation and customer insights. How You'll Make an Impact: Develop and maintain customer support workflows for Tinder and other Match Group brands ensuring agent teams have clear and structured information to provide customer support. Lead process optimization efforts based on hands-on knowledge of day-to-day operations and using customer and agent feedback to ensure solutions are practical and deliver customer value. Identify bottlenecks, inefficiencies, outdated content, and areas for improvement through feedback loops with relevant teams. Use both behavioral and operational data to acquire comprehensive insights into customer needs and preferences. Collaborate with operations, training, quality, and knowledge teams to implement new and updated workflows ensuring agent understanding and adoption. Ideate on opportunities to enhance the customer support experience with new technologies, tools, or operational workflows. We Could Be a Match if You Have: 3-5 years of experience in customer service, process improvement, or technical writing. Proven ability to understand complex processes and translate them into practical workflows that can be completed at scale. Strong writing skills with a focus on clarity, usability, and consistency. Understanding the voice of the customer dynamics and ability to take qualitative and quantitative insights and turn into meaningful process improvements. Collaborative with experience engaging with different types of roles and levels, including operations, quality, training, legal, and product. Solid organizational skills, with ability to manage multiple projects and competing priorities. $ 100000- $110000 a year The salary range for this position is $100,000 - $110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles, CA. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug - Generous PTO and 18 paid holidays so you can unplug Career - Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family - Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings - We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. 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