Match Group jobs in vancouver british columbia

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This person will have a strong background in customer support, process management, and technical writing. This role will be responsible for designing, documenting, and improving end-to-end customer support workflows and bring a strong focus on improved customer outcomes through better processes informed by operation and customer insights. How You'll Make an Impact: Develop and maintain customer support workflows for Tinder and other Match Group brands ensuring agent teams have clear and structured information to provide customer support. Lead process optimization efforts based on hands-on knowledge of day-to-day operations and using customer and agent feedback to ensure solutions are practical and deliver customer value. Identify bottlenecks, inefficiencies, outdated content, and areas for improvement through feedback loops with relevant teams. Use both behavioral and operational data to acquire comprehensive insights into customer needs and preferences. Collaborate with operations, training, quality, and knowledge teams to implement new and updated workflows ensuring agent understanding and adoption. Ideate on opportunities to enhance the customer support experience with new technologies, tools, or operational workflows. We Could Be a Match if You Have: 3-5 years of experience in customer service, process improvement, or technical writing. Proven ability to understand complex processes and translate them into practical workflows that can be completed at scale. Strong writing skills with a focus on clarity, usability, and consistency. Understanding the voice of the customer dynamics and ability to take qualitative and quantitative insights and turn into meaningful process improvements. Collaborative with experience engaging with different types of roles and levels, including operations, quality, training, legal, and product. Solid organizational skills, with ability to manage multiple projects and competing priorities. $ 100000- $110000 a year The salary range for this position is $100,000 - $110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles, CA. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug - Generous PTO and 14 paid holidays so you can unplug Career - Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family - Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings - We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. Match", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/38689367", "isPrivate": false}, {"id": 39293544, "name": "Senior Technical Product Manager", "posting_name": "Senior Technical Product Manager", "location": "Vancouver, British Columbia", "locations": ["Vancouver, British Columbia"], "hot": 0, "department": "Match Group", "business_unit": "Core", "t_update": 1773118946, "t_create": 1765813435, "ats_job_id": "2fed9a2e-5798-4ee0-949c-09f11c8118a2", "display_job_id": "2fed9a2e-5798-4ee0-949c-09f11c8118a2", "type": "ATS", "id_locale": "8655903161337760115-en", "job_description": "Provide training to internal customers on how to utilize the services. Collaborate with Match Group properties across the globe to align partners on strategies that maximize the impact and efficiency of product teams while solving underlying verification and authentication concerns. Develop metrics to measure the success of service changes, analyze results, and use analysis to inform further iterations. Manage data accessibility for reporting purposes, designing dashboards to communicate KPIs to key internal and external stakeholders. Provide recommendations for new technologies; support third-party vendor communications, evaluations, and integrations. 5+ years of product management, software development or related experience in an agile environment Experience delivering verification & Authentication products from inception to launch; domain knowledge in Account Integrity, Fraud Detection and Prevention Experience supporting business-critical systems for multinational customers at scale in a B2B environment. B2B2C experience preferred. Ability to qualify how API services deliver value from a product perspective. Expert working knowledge of Google Suite, Jira, Confluence, Slack Ability to structure problem-solving approaches and bring multiple solutions to solving complex problems. Experience developing processes for sharing information and insights across large organizations. Experience working with third party technology providers. Experience working with large datasets for planning and analysis, experience with analytics tools such as SQL and BI software a plus Equal comfort communicating to business stakeholders and engineers; ability to tailor the message appropriately to the audience. Ease with building trust with cross-functional stakeholders through integrity, honesty, authenticity, and drive. Demonstrated proactiveness and perseverance in complex and constantly evolving environments.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/39293544", "isPrivate": false}, {"id": 39956400, "name": "Lead Trust & Safety Analyst", "posting_name": "Lead Trust & Safety Analyst", "location": "Vancouver, British Columbia", "locations": ["Vancouver, British Columbia"], "hot": 0, "department": "Match", "business_unit": "Analytics", "t_update": 1773118946, "t_create": 1770160944, "ats_job_id": "e71c8334-67cc-4489-8439-f8322c9749e3", "display_job_id": "e71c8334-67cc-4489-8439-f8322c9749e3", "type": "ATS", "id_locale": "334083903223773187-en", "job_description": "Match Group's Evergreen & Emerging (E&E) organization is one of the world's leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, Match.com, Meetic, PlentyOfFish, Affinity, and more. Our team is based in Vancouver and works closely with other Match Group (NASDAQ: MTCH) brands like Tinder and Hinge. We love what we do and are motivated by the opportunity to make a positive impact on millions of people every day. We work hybrid on Tuesdays, Wednesdays, and Thursdays in our downtown Vancouver office, and remotely the rest of the week. About the Role The Lead T&S Analyst will support understanding the portfolio-wide T&S ecosystem. This role focuses on analyzing T&S data to produce clear, actionable insights and translating those insights into stories that are easy for non-technical audiences to understand. This will require building standardized metrics and robust infrastructure in a complex cross-brand business environment, and continued execution on short-term deadlines while supporting longer-term internal goals. Match Group, through its portfolio companies, is a leading provider of dating products available globally. Our portfolio of brands is designed to increase our users' likelihood of finding a meaningful connection. This is a unique opportunity to support reporting and analytics within the Match Group Central Trust & Safety organization. The team works closely with operations, product, and engineering to surface insights that help improve tools, processes, and outcomes for both members and internal teams. You will have mentorship and opportunities to grow your technical and analytical skills while contributing meaningfully to real, high-impact work. How you will make impact: Be a leader with a point of view for the organization and the team, using data to constantly challenge and reshape our understanding of customer or moderator behavior and business performance. Help build towards more robust data infrastructure and tooling solutions Be a strategic partner by identifying high-impact analytical problems and finding innovative ways to tackle these problems Metric creation and standardization across the ecosystem that lead to broader product insights Build and maintain automated reports that are shared broadly for the Trust & Safety organization to track performance and highlight progress Partner with stakeholders across the portfolio to ensure reporting and metrics are ready to support new product launches and operational changes Act as a point of contact for sharing insights, helping amplify the voice of the member through data Analyze trends in support and Trust & Safety data to identify gaps, risks, or inefficiencies in current processes Collaborate with cross-functional partners to define, monitor, and improve operational metrics and reporting standards Take ownership of analyses from initial question through final insight, following through to ensure findings are clearly understood and actionable Manage multiple requests and priorities in a fast-moving environment while maintaining attention to detail Mentor other analytics team members, and be willing to both get your hands dirty or advise in a variety of different projects We may be a Match if: You have completed your Bachelor's degree in mathematics, statistics, computer science, or a related field You have 6+ years of experience in analytics, and consider yourself a SQL expert (4+ with Masters) Deep experience building and maintaining reports or dashboards in tools like Power BI, Tableau, or similar visualization platforms You have 3+ years of experience working with T&S, customer support, or operations team Moderate experience with programming languages such as Python or R, and similar experience with tools such as Databricks or Mode Basic experience with version control tooling such as Git or DBT You can think critically, troubleshoot issues, and stay composed when things do not go as planned You communicate clearly and confidently, both in writing and in conversations with stakeholders You enjoy working collaboratively and are comfortable partnering closely with operations, product, and analytics teams You have a scrappy mindset and can thrive in messy data or ambiguous environments $ 112500- $120000 a year The compensation range listed above is representative of the base salary offered. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Vancouver, Canada. This salary will be subject to a geographic adjustment (according to a specific city, state, and country), if an authorization is granted to work outside of the location listed in this posting. LI-CENTRAL LI-TM2 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Generous vacation, flex days, professional development days RRSP matching, and employee stock purchase plan Professional development budget and unlimited access to Udemy from day one Match Group mentorship program Parental leave top up and fertility preservation benefits Extended health & dental benefits from day one Corporate ClassPass membership and other wellness benefits And many more on our careers page We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. MG", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/39956400", "isPrivate": false}, {"id": 39114247, "name": "Staff Data Analyst", "posting_name": "Staff Data Analyst", "location": "Vancouver, British Columbia", "locations": ["Vancouver, British Columbia"], "hot": 0, "department": "Match", "business_unit": "Analytics", "t_update": 1773118946, "t_create": 1764718306, "ats_job_id": "c06f2971-4b76-438a-a4d8-557926983ddb", "display_job_id": "R0004472", "type": "ATS", "id_locale": "R0004472-en", "job_description": "Match Group's Evergreen & Emerging (E&E) organization is one of the world's leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, Match.com, Meetic, PlentyOfFish, Affinity, and more. Our team is based in Vancouver and works closely with other Match Group (NASDAQ: MTCH) brands like Tinder and Hinge. We love what we do and are motivated by the opportunity to make a positive impact on millions of people every day. We work hybrid on Tuesdays, Wednesdays, and Thursdays in our downtown Vancouver office, and remotely the rest of the week. About the Role We're looking for a Staff Data Analyst to join Match Group's E&E Monetization Pod, driving insights that shape how our brands create value for users and the business. You'll thrive in this role if you're a strategic thinker who's comfortable with ambiguity, moves quickly, and looks for opportunities to make an impact. You'll work closely with Product Managers, Engineers, Designers, and other teams to help drive revenue growth, improve feature adoption, and find new monetization levers. You'll also partner with analysts across engagement, marketing, and trust & safety, sharing clear, high-impact insights with both your team and executive leadership to guide important decisions across the organization. How you will make impact: Monetization Experimentation - Design and analyze A/B tests to optimize pricing strategies, feature adoption, and subscription conversion. Insight Generation - Analyze large-scale datasets to identify monetization opportunities, behavioral patterns, and friction points. Strategic Storytelling - Translate complex data into compelling, actionable insights for cross-functional teams and senior leadership. Opportunity Discovery - Drive impact by proactively identifying new questions and value areas before they're asked. Cross-Functional Impact - Work with Engagement, Marketing, and Trust & Safety pods to balance user experience and monetization goals. Fast Execution - Adapt quickly, iterate on analyses, and prioritize ruthlessly in a dynamic environment with evolving business needs. We may be a Match if: 7+ years of experience in data analytics, including at least 3 years in consumer technology. Experience working with raw telemetry and datasets with 100M+ rows. Strong background in A/B testing design, execution, and interpretation. Proficiency in SQL and experience using Python for advanced analysis. Strong business intuition and understanding of how data connects to product decisions. Excellent communication skills and confidence in presenting insights to cross-functional teams and executive leadership. Comfortable working independently, navigating ambiguity, and taking initiative. $ 140000- $165000 a year The compensation range listed above is representative of the base salary offered. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Vancouver, Canada. This salary will be subject to a geographic adjustment (according to a specific city, state, and country), if an authorization is granted to work outside of the location listed in this posting. LI-CENTRAL LI-TM2 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Generous vacation, flex days, professional development days RRSP matching, and employee stock purchase plan Professional development budget and unlimited access to Udemy from day one Match Group mentorship program Parental leave top up and fertility preservation benefits Extended health & dental benefits from day one Corporate ClassPass membership and other wellness benefits And many more on our careers page We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. MG", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://join.matchgroupcareers.com/careers/job/39114247", "isPrivate": false}, {"id": 39258376, "name": "Senior Data Scientist", "posting_name": "Senior Data Scientist", "location": "Vancouver, British Columbia", "locations": ["Vancouver, British Columbia"], "hot": 0, "department": "Match Group", "business_unit": "AI", "t_update": 1773118946, "t_create": 1765395136, "ats_job_id": "37d7658d-1612-482e-9cfe-f5ceb4231552", "display_job_id": "37d7658d-1612-482e-9cfe-f5ceb4231552", "type": "ATS", "id_locale": "7300804147174941839-en", "job_description": "Match Group's Evergreen & Emerging (E&E) organization is one of the world's leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, Match.com, Meetic, PlentyOfFish, Affinity, and more. Our team is based in Vancouver and works closely with other Match Group (NASDAQ: MTCH) brands like Tinder and Hinge. We love what we do and are motivated by the opportunity to make a positive impact on millions of people every day. We work hybrid on Tuesdays, Wednesdays, and Thursdays in our downtown Vancouver office, and remotely the rest of the week. We're looking for a Senior Data Scientist who thrives at the intersection of experimentation, engineering, and product impact. You'll work on high-visibility projects spanning recommendation systems, personalization, fraud prevention, and behavioral modeling \u2014 building production-grade models that power real-world experiences across our apps. How you will make impact: You can clean, analyze, and mine data to unearth trends. You also have the technical chops to build a system around this data that improves the POF experience - deploying production codeYou can develop data pipelines with automated, machine-learning systems that convert large source datasets into actionable signals. You like deep-diving into unstructured data and building complex models to extract valuable insights into our users and our business You can perform time series analysis and forecasting for a variety of important business and operational metrics. You make business recommendations (e.g. cost-benefit, trend forecasting, experiment analysis) with effective presentations of quantitative findings to multiple levels of stakeholders. You craft new algorithms and learning systems to detect and combat spam and fraud. You have experience coordinating with business analysts to define analytic events and key performance metrics. You have experience writing complex algorithms and measuring their impact on a user base. You can see the \u201cbig picture\u201d and how your work relates to POF's entire business - and the ability to prioritize your work accordingly We may be a Match if: M.S., or Ph.D. in Computer Science or related field. Advanced degrees preferred, but not required. Math degree for stats. Minimum of 5+ years post graduation experience as an Industry experience as a Data Scientist / Data Engineer / Machine-Learning Engineer or demonstrated ability to drive value through data science projects. Deep understanding of fundamental statistics: inference, Bayesian methods, likelihood estimation, decision theory, Monte-Carlo methods and sampling theory. Knowledge of experiment design and hypothesis testing. Knowledgeable in data cleaning, data mining and distributed machine learning. Ability to rapidly acquire and adopt new knowledge and techniques. Proficient with standard SQL and relational databases; experience with Apache Spark & HDFS a plus. Familiarity with R or Python and their data science/machine learning packages - Need Java. Comfortable working independently on large projects (demonstrated via industry or academic experience) or as part of a diverse team of different skills as necessary. $ 140000- $160000 a year The compensation range listed above is representative of the base salary offered. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Vancouver, Canada. This salary will be subject to a geographic adjustment (according to a specific city, state, and country), if an authorization is granted to work outside of the location listed in this posting. LI-CENTRAL LI-TM2 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Generous vacation, flex days, professional development days RRSP matching, and employee stock purchase plan Professional development budget and unlimited access to Udemy from day one Match Group mentorship program Parental leave top up and fertility preservation benefits Extended health & dental benefits from day one Corporate ClassPass membership and other wellness benefits And many more on our careers page We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. 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We're one of the top revenue-driving brands in the Match Group (comprised of Tinder, OkCupid, Hinge and Match.com). We love what we do, and have the ability to profoundly impact millions of people's lives every single day! Named one of BC's Top Employers, Plenty of Fish is a great place to build friendships, grow your career and collaborate with top talent. We work hybrid at Plenty of Fish - IRL in our downtown Vancouver office on Tuesday, Wednesday, and Thursday and work remotely the remainder of the week! (Please note that there may be some roles that require more than 3 days.) We're looking for a Senior Product Designer for a 12-month contract to join our design team at Plenty of Fish. You'll work closely with product, engineering, data, and design leadership to craft user-centric solutions that drive AI functionality, retention, increase subscriptions, and deepen member connection. How you'll make an impact: Lead growth focused design: Own the design of key growth initiatives across activation, engagement, retention, and conversion. You will translate ambiguous product and user problems into intuitive, elegant experiences that measurably move metrics. End to end product design: Drive the full design process from discovery and concepting to interaction design, visual design, and launch, partnering closely with Product Management, Engineering, Analytics, and User Research. Strategic product thinking: Contribute to product strategy by helping frame problems, generate hypotheses, and evaluate tradeoffs. You will bring a strong point of view on how design can unlock growth while balancing user trust, inclusivity, and brand integrity. Experimentation and iteration: Design and support experiments with a bias toward learning. You will collaborate with PMs and analysts to define success metrics, evaluate results, and iterate quickly based on insights. Design leadership and influence: Raise the bar for design quality across the team by setting standards, providing thoughtful feedback, and advocating for user centered decision making. You will help ensure consistency and scalability across our portfolio of apps. Mentorship and team development: Support the growth of other designers through informal mentorship, design critiques, and collaboration. Interest in people management or prior experience managing designers is a plus as the team evolves. We could be a Match if: You have 5+ years of product design experience, ideally in consumer, mobile-first, or growth-focused products. You've designed end-to-end product experiences and can show how your work drove measurable outcomes. You're comfortable working in ambiguity and enjoy turning complex problems into simple, user-friendly solutions. You have strong interaction, visual, and systems-thinking skills, with a high bar for craft and usability. You're highly collaborative and communicate your ideas clearly with cross-functional partners. Experience with AI Tooling, Experience in social, dating, or community-driven products is a plus, but not required $ 120000- $150000 a year The compensation range listed above is representative of the base salary offered. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Vancouver, Canada. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. LI-CENTRAL LI-CH1 We would love to hear from you, even if you don't match 100% of the requirements Why Plenty of Fish? We're recognized as one of BC's Top Employers 2025! Generous vacation, flex days, professional development days RRSP matching, and employee stock purchase plan Professional development budget and unlimited access to Udemy from day one Match Group mentorship program Parental leave top up and fertility preservation benefits Extended health & dental benefits from day one Corporate ClassPass membership and other wellness benefits And many more on our careers page Our Values Be Proud - We own our ship. We see challenges as opportunities and take action. Make Waves - We profoundly impact millions of peoples' lives, every day. Dive Deep - We empathize with our members and use data to surface thoughtful decisions. Crew Together - We're all working towards the same goals and win as a team. Want To Dive Deeper? LinkedIn Glassdoor We're committed to creating an equal and inclusive environment; we welcome all crew (and prospective crew) members regardless of race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, conviction unrelated to employment, or any other prohibited ground of discrimination recognized by applicable law. Plenty of Fish is proud to be an equal opportunity workplace. If you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. 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