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This role requires strong writing and organizational skills, ability to work under intense deadlines and extensive relationships across the media landscape. Experience in crisis and/or Trust & Safety communications is preferred. To be successful, you will need to be comfortable working independently in a high-paced environment with cross-functional teams spread across various geographies. Know where you belong. Match Group is a leading provider of dating platforms across the globe. Our portfolio includes Tinder, Match, Hinge, PlentyOfFish, The League, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn't stop at our platforms - it's the foundation of every team we hire. When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Los Angeles office 2 days/week. How you'll make an impact: You will execute strategic communications campaigns, including developing messaging, drafting media materials and handling pitching/distribution across outlets. You will oversee communications materials including briefing documents, fact sheets and briefing presentations. You will draft press releases, blog posts and other corporate materials. You will coordinate spokesperson training and messaging. You will oversee conferences and speaking opportunities for executives. You will maintain social media editorial calendars for executives. You will participate in ongoing outreach and relationship-building with key media outlets and reporters. You will build and maintain media lists and research documents. You will assist in internal distribution of key media placements, coverage reports and impact metrics. You will function as the first level of response for incoming media inquiries. You will monitor media and update executives on topical issues. 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Here are some of the benefits we are proud to offer: Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug - Generous PTO and 18 paid holidays so you can unplug Career - Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family - Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings - We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! 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Performance Monitoring & Insights: Establish key performance indicators (KPIs) and quality metrics to measure agent performance, decision accuracy, and process effectiveness. Process Optimization: Identify gaps in moderation workflows and recommend continuous improvement initiatives through automation, training enhancements, and best practice adoption. Training & Calibration: Partner with policy, training, and operations teams to create robust calibration processes, ensuring alignment between human moderators, AI models, and policy guidelines. Incident Management & Root Cause Analysis: Investigate quality-related issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence. Data-Driven Decision Making: Analyze QA data and generate actionable insights to improve moderation outcomes, agent performance, and overall operational efficiency. Cross-functional Collaboration: Work closely with internal teams (Policy, Legal, Product, Engineering, and Operations) to align QA initiatives with business goals and regulatory requirements. Vendor & Partner Management: Oversee external QA vendors, ensuring adherence to quality standards and driving continuous process enhancements. Experience: 3+ years in quality assurance, content moderation, trust & safety operations, or a related field, preferably within a scaled operations environment. Industry Knowledge: Deep understanding of Trust & Safety, content moderation, and risk management processes, including regulatory compliance requirements. Analytical & Problem-Solving Skills: Strong data analysis capabilities, with experience leveraging QA tools, dashboards, and statistical insights to drive decision-making. Process Improvement Expertise: Proven ability to design, implement, and optimize QA frameworks and moderation workflows in high-volume operational settings. Collaboration & Leadership: Demonstrated ability to work cross-functionally, influence stakeholders, and drive alignment across global teams. Technical Skills: Familiarity with AI-driven moderation tools, quality monitoring platforms, and workflow automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non-technical audiences. 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Responsible for annual and quarterly marketing planning, including country investment strategies, partnerships, and brand media strategy. Monitors the development of marketing plans, assesses market penetration, and product positioning to drive competitive advantage, revenue and market share Partner with strategy team to conduct market research, monitor competitive activity, and identify customer needs Partner with the comms team to deliver proactive PR tactics Maintain brand standards and ensure compliance across all marketing channels Collaborate with other cross-functional teams within Hyperconnect and Match Group Manage marketing budget and external contractors/agencies Build, manage and coach a high-performing marketing team. 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This role will focus on shaping the company's corporate narrative, managing media relations, and enhancing executive visibility. The ideal candidate is a strategic communicator with deep expertise in corporate affairs, financial communications, and reputation management. Know where you belong. Match Group is a leading provider of dating platforms across the globe. Our portfolio includes Tinder, Match, Hinge, PlentyOfFish, The League, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn't stop at our platforms - it's the foundation of every team we hire. When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Los Angeles or New York City office 2 days/week. How you'll make an impact: You will develop and execute business and financial communications strategies to enhance Match Group's reputation among investors, media, and key stakeholders. You will lead executive communications, including thought leadership content, messaging, and media preparation for senior leaders. You will manage corporate media relations, cultivating strong relationships with business and financial journalists to drive impactful coverage. You will oversee financial communications efforts, including earnings messaging, investor communications, and market-moving announcements. You will collaborate with legal and investor relations teams to translate complex business issues into clear, compelling messaging. You will support crisis and issues management, ensuring the company's position is effectively communicated in high-stakes situations. We could be a match if: You have strong media relations experience, particularly with top-tier business and financial press. You have 10+ years of experience in business, financial, and executive communications, ideally within a publicly traded company and/or a consumer technology company. You have exceptional writing and messaging skills, with the ability to craft compelling narratives around business performance, strategy, and market positioning. You have a deep understanding of financial communications, including earnings cycles, investor relations, and public markets. You have experience advising and preparing C-level executives for media engagements, investor meetings, and public appearances. You have the ability to work independently and manage high-profile, complex, and sensitive issues with discretion and strategic judgment. An advanced degree in a related field (e.g., Business, Finance) is a plus. $ 210000- $250000 a year Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of New York, NY. The salary range for Los Angeles, CA is $200,000-$240,000. For all other locations, this salary may be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. LI- LH1 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug - Generous PTO and 18 paid holidays so you can unplug Career - Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family - Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings - We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! 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